Terms of service

General Provisions

Thank you for visiting our website. By accessing this page or making a purchase, you agree to the terms shared here.

This document explains how our service works, what you can expect from us, and what we expect from you as a visitor or customer. Please read it carefully before accessing or using our website, as by doing so you agree to these Terms of Service. Unfortunately, if you do not accept all the terms and conditions, you will not be able to access the website or use any services.

Any new features or tools added to the current store will also be subject to these Terms of Service. It is your responsibility to review this page periodically to check for changes to the site.

Our store is hosted on Shopify Inc., which provides us with the online e-commerce platform that allows us to offer our products and/or services.

1. Use of the Website and Store

By browsing our site or using our services, you confirm that you are at least the legal age of majority in your place of residence, or that you have the permission of a responsible adult.

We ask that you use this space with respect. It is not permitted to use our products or services for illegal, offensive, or harmful purposes toward others or our community. You are also prohibited from introducing viruses, malicious code, or any action that may affect the functioning of the site.

2. General Conditions

We reserve the right to suspend access to anyone who violates these conditions, always seeking to protect the integrity of our community.

This content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Your banking information is always encrypted during transmission across networks.

You understand that reproducing, duplicating, copying, selling, reselling, or exploiting any part of our services without our express written permission is prohibited.

3. Accuracy, Completeness, and Timeliness of Information

The material presented on this site is provided for general information only and should not be relied upon as the sole basis for decision-making without consulting primary, more accurate, complete, or timely sources of information.

4. Modifications to the Service and Prices

The products we offer are designed to support you in processes of well-being, reflection, and growth.

Prices are subject to change without notice, and we may also modify or discontinue products at any time. If this occurs, we will inform those who have already made a purchase.

5. Products or Services

We make every effort to display images, colors, and descriptions as accurately as possible. However, appearance may vary depending on the device you use to browse.

Some products may be available exclusively online and in limited quantities.

Product descriptions, availability, and any changes that may occur are subject to change without prior notice. We cannot guarantee that everything you purchase from us will fully meet your expectations, although we always strive to achieve this.

6. Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us; we may also limit the quantity of products you can purchase in the store. If we cancel or modify an order, we will do our best to inform you.

To make a purchase, you must provide accurate, complete, and updated information. This allows us to process your order correctly and stay in contact with you if needed.

We reserve the right to reject or cancel orders if we detect errors, inconsistencies, or suspicious activities. We will always act with care to protect both the customer and our community.

7. Third-Party Tools and External Links

At times, we use tools developed by other companies to improve your experience on the site. Although we carefully select these tools, we cannot guarantee their flawless operation or take responsibility for matters beyond our control.

There may also be links to other websites. We recommend reviewing their policies before sharing information or making purchases, as we cannot be held responsible for third-party products or services.

8. Comments, Suggestions, and Participation

We love receiving your ideas, comments, and suggestions. If you decide to share them with us, you grant us permission to use them freely (publish, translate, or distribute through our media), without any obligation to keep a comment confidential or provide financial compensation.

We ask that everything you share on our site or social networks be respectful, legal, and free from offensive, discriminatory content or content that violates others’ rights.

You are solely responsible for the comments you make and their accuracy. We cannot assume responsibility for comments you or any third party post.

9. Personal Information

Your privacy is important to us. The personal information you share is handled according to our Privacy Policy, available on our website. We are committed to protecting your data responsibly and transparently.

10. Errors, Inaccuracies, or Omissions

We reserve the right to correct any error, inaccuracy, or omission, to change or update information, or to cancel orders due to inaccuracies in related information.

11. Prohibited Uses

To maintain this space safe and harmonious, the following is not allowed:

  • Using the site for illegal or deceptive activities

  • Requesting third parties to commit unlawful or deceptive acts

  • Violating any regulation, norm, or law (state, national, or international)

  • Infringing our intellectual property rights or those of others

  • Harassing, defaming, insulting, harming, intimidating, or denigrating others based on gender, sexual orientation, religion, race, age, nationality, or disability

  • Uploading viruses, data tracking, or engaging in actions that compromise system security

12. Limitation of Liability

Although we work diligently to provide you with a stable and reliable service, we cannot guarantee that everything will function without interruptions or errors. If something does not go as expected, we will do our best to resolve it, but we cannot assume responsibility for losses or damages arising from the use of the site or our products.

13. Indemnification

If your use of the site causes any legal issues, you agree to take responsibility and hold Un Espacio de Luz harmless against any claims, expenses, or damages arising from that situation.

14. Severability

If any provision of these terms is found to be unlawful, void, or unenforceable, it will be separated from these terms, without affecting the validity of the remaining provisions.

15. Termination

These terms remain effective until terminated either by you or us.

16. Entire Agreement

These terms, along with any policies posted on the site regarding our services, constitute the entire agreement between you and us.

17. Governing Law

This agreement is governed by the laws of the United Mexican States. In case of any dispute, we commit to seeking respectful and fair solutions for all parties.

18. Term and Changes

These terms apply from the moment you access the site and while you use it. We may update them at any time, and by continuing to browse after a change, you agree to the new version.